At Technova Quantum Solutions Inc., we strive to provide high-quality services and ensure your satisfaction. We understand that situations may arise where changes or cancellations are necessary. Below are the terms and conditions regarding refunds and cancellations:
1. Cancellation of Services
Freelance Services: If you need to cancel a project after it has started, please notify us within 48 hours of the order placement. Any work completed up to that point will be billed accordingly. After the 48-hour window, we may not be able to process a cancellation or refund.
Coaching Services: Cancellations must be made at least 24 hours in advance of the scheduled coaching session to receive a full refund. Cancellations within 24 hours will incur a 50% charge for the session.
Content Writing & Blog Creation: If you wish to cancel an order before work has started, we will issue a full refund. Once work has begun, cancellations may be subject to a partial refund, based on the work already completed.
Consulting and Other Services: For other services, cancellation policies will be clearly stated in the service agreement or contract upon booking. If you need to cancel or reschedule, please contact us as soon as possible.
2. Refunds
Eligibility for Refunds: Refunds are issued under the following circumstances:
If the service provided significantly deviates from the agreed-upon scope of work.
If there is a delay or issue caused by Technova Quantum Solutions Inc. that prevents us from fulfilling the service within a reasonable timeframe.
If there is a documented error in the delivery of the service (e.g., content errors, technical issues with the product).
Refund Process: To request a refund, please contact our support team at [email address] with the following:
Proof of purchase.
A detailed description of the issue (e.g., why you believe a refund is warranted).
Any supporting documentation, if applicable.
Refund requests will be processed within 7-10 business days of receipt. Refunds will be issued via the same payment method used for the original transaction.
3. Non-Refundable Services
Some services, such as customized coaching sessions or completed work (e.g., articles, designs, or blogs), may not be eligible for refunds once delivered or used. Please review your service agreement carefully for specific terms.
4. Rescheduling
If you need to reschedule an appointment, please inform us at least 24 hours in advance. Rescheduling is subject to availability and may incur additional fees depending on the service.
5. Exceptions
In certain cases, we may offer refunds or cancellations on a case-by-case basis if special circumstances arise. Please contact us to discuss your situation.